October 17, 2017

Reach us at: 601-938-6562

Managed Services

Monitoring
24/7 PC Health CheckIdentifies issues early onKeeps your business running

Welcome to our Remote Monitoring and Management service, designed to keep your Computers, Mobile Devices and Network healthy so you can concentrate on growing your business.

Common issues we help you solve include:

  • System performance Problems (slow systems)
  • Out of date updates
  • Overcome lack of in-house IT resource
  • Downtime – Staff unable to work due to server or workstation issues
  • Email not working
  • Attacks on your email
  • Unauthorized access to systems
  • Virus attacks
  • Data loss due to Fire or flood damage to IT equipment or Theft of data on computers
  • Systems crashing

Consequences of these issues can be significant, particularly for small to medium sized businesses. Some of these are:

  • Lost revenue
  • Reduction in service levels
  • Unhappy customers
  • Cost of resolving issues
  • Drain on resources
  • Financial loss
  • Damage to reputation
  • Frustrated staff
  • Losing out to competitors

 

Maintenance
Automatic pages and updatesImproves PC performanceHelps you to work smarter

How do we do this?

Through our RMM Agent configured specifically for your business’ needs by starting with the RMM solution and building upon it with the services available.

 

Remote Monitoring and Management (RMM) (our most common service)

  • Monitoring Checks 24/7
  • Managed Antivirus
  • Patch Management – Windows and Software updates
  • Web Protection – Content Filtering/Website Monitoring
  • Remote Access
  • Dashboard Access – (one user)
  • Managed Online Backup – Up to 5Gb Included

Other Services Available:

  • Additional Managed Online Backup storage space
  • Mobile Device Management – both Company Owned and Employee Owned
  • Spam Filtering to help remove those unwanted emails from your inbox
  • App Control such as Office 365 or Google Apps – a Monitoring solution to ensure your Google Business apps are running as they should be
  • Monitor your website
  • Monitor your internet connection
  • Asset Tracking and Reporting – Computer Inventory Reports and activity reports of RMM
  • Unlimited Remote Support
  • Unlimited Onsite and Remote Support
  • Microsoft Office 365
    • Business Lite
    • Business Pro
    • Office 365 Learning Center

These are some of our many services we offer to become Your IT Service Department, thus eliminating the need or cost of maintaining an “In-House” IT payroll.

How do I get started?

Support
Combines monitoring and maintenanceHelpdesk supportReduces downtime

Getting started is quick and easy. Contact us so we can deploy the Asset Tracking Agent on your systems. This helps us build an understanding of your current IT systems so that we may be enabled to suggest the proper Management and Monitoring Solutions you need. We’ll start with the basic RMM solution and work our way up from there based on the needs of your organization.